Privacy Policy

Last Updated: August 25, 2025

At Collaboration Dental, your privacy matters. We are dedicated to protecting your personal information and maintaining transparency about how we collect, use, and share your data. This Privacy Policy explains our practices regarding the information we gather from dentists, educators, students, and visitors who use our website, online courses, and professional services.

By accessing or using our platform, you consent to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect different types of information to ensure we can provide the highest quality of service:

  • Personal Information: When you register for an account, enroll in a course, or partner with us, we collect your name, email address, phone number, billing details, and professional credentials (such as license or accreditation information).

  • Educational Records: We track course enrollment, quiz results, progress, mentorship participation, and CE certificate records. This helps us comply with accreditation requirements and provide proof of learning.

  • Payment Information: All payments are processed securely through third-party providers like Stripe or PayPal. We do not store your credit card details on our servers.

  • Technical Data: We use cookies and analytics tools to gather information such as IP address, browser type, device information, and website interactions. This helps us improve user experience and optimize performance.

2. How We Use Your Information

We use the information collected to:

  • Provide access to online courses, mentorship sessions, and community resources.

  • Process payments, issue receipts, and deliver invoices.

  • Generate and deliver CE certificates upon successful course completion.

  • Communicate important updates, reminders, and announcements related to your learning experience.

  • Improve our platform by analyzing user behavior and preferences.

  • Comply with PACE accreditation and other professional standards.

  • Protect against unauthorized activity and maintain the security of our systems.

3. Sharing & Disclosure of Information

We value your trust and never sell or rent your personal information. However, we may share your data in limited circumstances:

  • Service Providers: We may share your data with trusted partners who provide services such as payment processing, website hosting, video conferencing, and email delivery.

  • Accrediting Bodies: For CE verification, we may provide course completion and certificate information to organizations such as PACE or other governing bodies.

  • Legal Authorities: If required by law, court order, or government regulation, we may disclose your information to comply with legal obligations.

4. Data Retention

We retain your data for as long as necessary to fulfill the purposes outlined in this policy:

  • CE certificate records are maintained to comply with accreditation requirements.

  • Payment and billing records are retained in accordance with tax and legal standards.

  • If you delete your account, certain records may be retained as required by law or for legitimate business purposes.

5. Cookies & Tracking Technologies

We use cookies, pixels, and other tracking technologies to:

  • Remember your login details and preferences.

  • Measure traffic, usage trends, and site performance.

  • Deliver relevant course recommendations and marketing campaigns.

You may disable cookies in your browser settings, but this may impact site functionality.

6. Your Rights

Depending on your jurisdiction, you may have rights under applicable privacy laws, including the right to:

  • Request access to your personal data.

  • Correct inaccuracies in your information.

  • Request deletion of your account or personal data (subject to legal and accreditation obligations).

  • Opt out of marketing communications at any time.

Requests can be made by contacting us at [email protected].

7. Security of Your Information

We take security seriously and implement multiple safeguards:

  • Encryption of sensitive data during transmission.

  • Role-based access controls for staff and educators.

  • Regular system audits to detect and prevent breaches.

While no system is 100% secure, we continually update our measures to reduce risks.

8. International Users

If you access Collaboration Dental from outside Canada, please note that your information may be transferred to and processed in Canada or other countries where our service providers operate. By using our platform, you consent to this transfer.

9. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Significant changes will also be communicated via email.

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us: [email protected]